Política de reembolso
All returns on regular priced items are store credit only!
You have 14 days from the date of purchase to return regular priced items. They must be unworn, tag in place, not smell like smoke, pets, perfumes, free of any and all make-up and unwashed. Customer is responsible for returning the item or items.
You must reach out to me asap to exchange for a different size as they may not be available.However if you need a different size, check the website for availability and purchase as a new order.
When items were originally purchased with free shipping, a $4 deduction is taken from all returns to help cover the cost of the good shipped.
Shoes will follow the same guidelines as the clothes except the box must be returned undamaged or it will not be eligible for return.
ALL SALE, ACCESSORIES & CLEARANCE items are FINAL-Unless stated otherwise.
If you item is damaged please reach out to me within 24 hours. You must send proof of damages by email or text.
Accessories, leggings, gifts from drawings, are non-refundable or exchangeable. Temporary sales, such as flash sales and occassionally-issued discount codes under 25% off, may be eligible for return at the discretion of Cates Closet. With that said discount codes that are used on clothing that is on clearance these items may not be refunded.
Please understand that inventory changes and I may not have the size in the event of an exchange but will either try and order if available by the vendor.
Please keep in mind I will do my best to resolve all issues.